Shipping and Return Policy

1. Delivery

Processing times

All orders are processed within 1 to 3 business days (excluding weekends and holidays) following payment confirmation. Once your order has shipped, you will receive a confirmation email including a tracking number (if available).

Delivery times and costs

Delivery times vary depending on the destination and the method chosen at checkout:

• Standard delivery (Quebec and Canada) : 3 to 7 business days
• Express delivery (Canada) : 1 to 3 business days
• International delivery (if offered) : 7 to 21 business days

Shipping costs are calculated automatically at checkout based on the weight, size, and destination of the package. Please note that we are not responsible for delays caused by the carrier, weather conditions, or customs.

Lost or damaged orders

If your package is lost or damaged in transit, please contact us at info@signeflore.com within 7 business days of the estimated delivery date. We will file a claim with the carrier and, if applicable, arrange for a replacement or refund.

2. Returns, exchanges and refunds

Return period and conditions

For hygiene and safety reasons, no returns or exchanges will be accepted for earrings, piercings, or worn jewelry . However, if your jewelry has a manufacturing defect or was damaged during delivery, please contact us within 7 business days of receipt.

Returns are accepted only in the following cases:

• The product is defective or damaged upon receipt
• You received the wrong item

The item must be unworn , in its original packaging , and accompanied by proof of purchase.

Return procedure

1. Send an email to info@signeflore.com with your order number and photos of the jewelry in question.
2. Wait for confirmation and return instructions.
3. Once the jewelry has been received and inspected, we will inform you of the status of your refund or replacement.

Return shipping costs are the responsibility of the customer , except in the case of an error on our part or a defective product.

Refund

If the return is approved, the refund will be issued to the original payment method within 5 to 10 business days . Please note that the initial delivery charges are non-refundable.

3. Product Modifications and Availability

Because our jewelry is manufactured or assembled in small batches, some styles may become unavailable without notice. We reserve the right to change prices, descriptions, and product availability at any time.

4. Questions

For any questions or assistance regarding delivery or returns:

info@signeflore.com

© [Signed Flore Inc.] – All rights reserved.